Returns & Exchanges

Due to the perishable nature of our handmade macarons, we cannot accept returns once the products have left our kitchen. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or refund.

1

Inspect Your Order

Upon arrival, please immediately inspect your macarons for any shipping damage or discrepancies in flavors or quantities.

2

Document Issues

Take clear photographs of the damaged packaging and the product itself to help us improve our shipping processes.

3

Contact Support

Email our customer care team within 24 hours of delivery with your order number and the attached photos of the issue.

4

Resolution Process

Our team will review your claim within one business day to initiate a complimentary replacement shipment or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing